Appointments and insurance, prescriptions and test results, records and phone calls policies.

Appointments and Scheduling

For your convenience, we schedule appointments during regular business hours Monday through Friday. To schedule an appointment, please call 316.634.0060.
When scheduling an appointment, please tell the receptionist the general type of problem you are experiencing or if you are due for your yearly exam. This is so you may be scheduled for the appropriate type of appointment. She will also ask your telephone number so we may contact you regarding any changes in the office schedule. You may be asked to complete or update a medical history questionnaire so it is important to arrive 15 minutes prior to your scheduled appointment. Please remember to bring your insurance card to every appointment.

If you are more then 15 minutes late for your scheduled appointment, you might be asked to reschedule your appointment. Please call if you anticipate a late arrival.
- Co-Payments and Referrals
You must have your Co-Pay and Referral (if required by your insurance) at the time of your appointment to avoid being rescheduled.
- 24 hour cancellation
As a courtesy to our staff we have a 24-hour cancellation policy. It is each patient’s responsibility to notify this office at least 24 hours in advance, should you need to cancel or reschedule your appointment so that the time can be made available to other patients. Any appointments missed or cancelled less then 24 in advance will be subject to a $50; no-show fee for scheduled procedures is $100.

Insurance and Billing policies

The Center for Women’s Health participates with most insurance plans. To check if your insurance plan is covered, you may call the Center for Women’s Health at 316.634.0060 and speak to the billing department during office hours. Please have available your insurance information, any statements you have received, and the specific nature of your question.

While we will assist with billing your insurance company, it is patient responsibility to review and understand your health insurance coverage benefits and limitations. The patient is responsible for determining what their insurance will cover, whether it requires a referral, and / payment of your bill.

All insurance companies and plans are different and very specific when it comes to services and medications that are covered. This includes knowing the referral policy for your plan and laboratory restrictions covered by your plan. It is important to have an understanding of what your specific company covers. The most common things that you should contact your insurance company about to see if they are covered include the following:
Contraceptive Benefits – Birth control pills, injectable contraception (Depo-provera), sterilization (tubal ligation), IUD (intra-uterine device)
Routine gynecologic visits
Screening mammograms and bone density testing
Obstetrical care
Infertility – including office visits, diagnostic testing.

Global fees for obstetric care include routine prenatal care, vaginal / cesarean delivery and post partum visits. Additional fees are charged for diagnostic services such as lab test and ultrasound examinations, as well as newborn circumcisions.
Please remember to bring your insurance card to every visit, and if your insurance carrier requires a referral from your primary care physician obtain that prior to your appointment.

Among the insurance we accept (but not limited to):
Aetna
Blue Cross Blue Shield of Kansas
Cigna
Coventry
First Health Network
Health Partners of Kansas
Humana
Medicaid (OB patients only; no GYN patients)
Medicare
Mega Life
Preferred Health Systems
Preferred Plus of Kansas
Principal
United Healthcare
Tricare

- Billing questions
To speak with our insurance and billing department, please call 316.634.0060. Please have available your insurance information, any statements you have received and the specific nature of your question.

Prescriptions

It is easiest to request prescriptions and refills during your office visit (as required by Kansas law, our prescriptions are only valid for one year from the date that they are written).

When you call for a prescription, please speak slowly and clearly with the following information:
Your complete name, including the spelling of your first and last name
Your doctor
Your date of birth
The name of your medication, its strength and dosage
Your pharmacy and telephone number
Your telephone number where you can be reached
Any allergies you have to medications

Please remember that in certain situations, good medical care requires the benefit of a patient examination before a prescription is issued.

Timesaver tip: be good to yourself and minimize frustration by calling your pharmacy ahead of time to make sure the prescription is ready for you to pick up!

Test results

All results are sent to our office where they are reviewed in a timely fashion by the appropriate provider. It is not our policy to call all patients with normal test results. Please be assured that you will be notified by telephone of any abnormal test results. You are more than welcome to call our office for your test results. Most test result are available 7 days after the test was ordered.
Remember, it is your responsibility to make sure we have accurate phone numbers and addresses in the event that we should need to contact you. Please verify this information each time you visit our office.

For all pap smears, you are given postcard instructions on how to retrieve your test results.
On all other tests, due to the large volume of test results performed by this office, it is our policy to only call on abnormal test results. However, you are more than welcome to call for your results after 7 days. Please leave a detailed message for the nurse and she will return your telephone call in a timely manner.

Pap Smear Results by Telephone

Pap Smear results will now be available by telephone two weeks after your appointment. If you have an abnormal result, the system will tell you to contact the office. For most abnormal results, the office will already have your results and have contacted you. 
This system is just an additional safe-guard to make sure that nothing is overlooked.

To receive confidential information pertaining to your Pap test:

1. Wait two weeks from the date of the collection of your Pap test before contacting Quest Diagnostics.
2. Call Quest Diagnostics toll free at 1-800-392-1208
3. You will be asked to provide the following information to confirm your identity and meet the data privacy guidelines for releasing test results:
Your Social Security Number
Your Date of Birth
The Physician Pin Number
- XXXXXX
- XXXXXX
Your Name (first and last name)
Your Ordering Physician's Name

Please note: Quest Diagnostics will not be permitted to release your test results in the event that the information you provide does not match the information provided to Quest Diagnostics by your physician.

Medical records

Center for Women’s Health will not release any information contained in your medical record to anyone without your written consent. If you have any advance directive, such as a Medical Directive or a Living Will, please provide us with a copy for your medical record.

There is a charge for all copies to other parties. We will send copies of the file to other physicians at no charge.

Request for Records To Be Sent To Us
Request for Records to be Sent From Us

If you are requesting a copy of your medical records for yourself:
According to K.S.A. 65-4971, a health care professional can condition the furnishing of patient records upon the payment of charges not to exceed:
- A $18.11 fee for the cost of supplies and labor;
- $0.60 per page for the first 250 pages; and,
- $0.43 per page for additional pages.
These fees are determined by the Secretary of Labor in accordance with the Consumer Price Index.

If you are requesting a copy of your medical records be sent to another doctor there is NO CHARGE.
Kansas law requires that healthcare providers provide a copy of patient records at the request of the patient, or authorized representative, within 30 days of the receipt of the authorization.

Phone Calls

Non- emergent calls will be answered in a timely manner, normally within the same day. Calls received after 3:00 p.m. Monday through Thursday may not be returned until the following day. Calls received after 1:00 p.m. on Friday may not be returned until the following Monday.

- After hours
One of the doctors in always available after hours, on weekends, and holidays for medical emergencies. If a problem arises at these times that you do not feel can wait until normal office hours, please call the Physician Exchange at 316.262.6262. This will connect you to the answering service and you may ask to speak to the physician on call. Please have available the phone number where you can be reached and stay by that number until the physician returns your call.
Please make sure that you do not have a call blocker on your phone when leaving a message for the physicians to call you back, as they might not be able to reach you.
The physician will call you back in a reasonable time period, usually within 30 minutes. If you have not heard from the physician, you can call the Physicians Exchange again. If this is an emergency then you can go to the emergency room or Labor and Delivery at the hospital, whichever is appropriate. Please understand that our physicians are often involved in emergency situations that could delay their returning your call.

- Emergency
If you are experiencing an emergency, please call 911.

Health links

Get information on the latest health information directly from our site. But remember, talking to your doctor is still the best way to make sure you are receiving the type of care you deserve – the two of you can make qualified decisions about your medical care together.
Center for Women’s Health offers patients a wide variety of up-to-date educational materials including an extensive library of brochures on women’s health issues. Call or stop by to find out what is available.